Return & Store Policies
Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, you have the right to refuse the delivery. If you notice the defect after the product has been delivered, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return.
All furniture, mattress, and appliance purchases are considered final sale, with the exception of mattresses covered by a manufacturer's one time 60-day comfort guarantee; In order to be eligible for a one-time exchange under this guarantee, the customer is required to purchase a mattress protector from Pearls Furniture & Mattress. There is no credit if the customer selects a less expensive mattress. The customer will also be responsible for any delivery charges. All furniture and mattress order cancellations are subject to a 30% restocking fee.
Custom furniture purchases require a 50% nonrefundable deposit at the point of sale, cannot be cancelled once an order takes place and is considered final sale – even if not yet delivered – and will not be eligible for return.
Special order merchandise cannot be cancelled once an order has been placed and is considered final sale – even if not yet delivered – and will not be eligible for return.
Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping and Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Sales Tax: Orders will be charged a tax rate that is determined based on where the delivery takes place.